Job Description:

Dear All,

As discussed, please find below the Job Description for the position of CRM. Kindly review the details and let me know if any modifications or additions are required.

CRM

• Education
• UG: Any Graduate
• PG: Any Postgraduate

Key Skills

• Outbound Calling
• data Management
• lead Generation
• customer feedback
• sales support
• Inside Sales
• Communication Skills

Job description

1. Outbound Calling:

• Make outbound calls to potential and existing customers to promote products or
• services.
• Follow prepared scripts and guidelines for different campaigns.

2. Customer Engagement:

• Engage with customers to understand their needs and provide appropriate
• solutions.
• Answer questions about products or services and address customer concerns.

3. Lead Generation:

• Identify potential customers and generate leads through targeted calling efforts.
• Schedule appointments or follow-up calls for the sales team when necessary.

4. Data Management:

• Maintain accurate and detailed records of calls, customer interactions, and
• transactions in the customer relationship management (CRM) system.
• Update customer information and ensure data integrity.